Careers | Rose Community Foundation

Do you want to join a team of passionate people dedicated to making life better in the Greater Denver community?

Open positions:

Database Manager
Donor and Fund Services Associate

Database Manager

Reports To: Director of Data and Operations
Department: Finance and Administration
Average Hours Per Week: 40
FLSA Status: Exempt

Rose Community Foundation seeks a Database Manager to serve as the primary administrator for assigned enterprise applications and to support the broader technology needs of the Foundation. The position assists in developing and implementing best practices around technology, data, and system utilization and serves as the primary administrator for the Foundation’s core database.

ABOUT ROSE COMMUNITY FOUNDATION
Rose Community Foundation strives to advance inclusive, engaged and equitable Greater Denver communities through values-driven philanthropy. The Foundation envisions a thriving region strengthened by its diversity and generosity, and it utilizes the varied tools at its disposal – grantmaking, advocacy and philanthropic services – to advance this aspiration.

Since its founding in 1995, Rose Community Foundation has granted more than $327 million to nearly 2,000 nonprofit organizations and initiatives in the seven-county Greater Denver area. The Foundation has $330 million in total assets under management, with annual grantmaking of nearly $25 million. The Finance and Administration team works at the cross-section of the Foundation’s grantmaking and donor services work, providing cross-departmental support and powering the systems and processes that enable its community impact. The Database Manager serves as the primary administrator for the Foundation’s enterprise system – Foundant Technologies’ CommunitySuite – and supports the Foundation’s broader technology needs through technology management, maintenance, and user support.

PERSONAL CHARACTERISTICS
The ideal candidate will thrive in a mission- and values-driven, fast-paced, multi-faceted work environment. They will be eager and quick to master new applications and systems. Their enthusiasm for our technology tools will be contagious, and they will be both effective and gracious in teaching others how to use those tools to carry out their respective roles. Deep curiosity for how things work and “the why” – both from a technical perspective as well as a programmatic standpoint – is essential. With a mind for data and databases, they will enjoy thinking about how data should be gathered, organized, extracted, and utilized and take pride in developing processes that help the Foundation carry out its programs and initiatives with greater effectiveness, efficiency and creativity. A technology generalist, their broad technology skill set will also enable them to support the various technology needs of the Foundation.

A team player who provides excellent internal customer service, they will thrive when collaborating with colleagues on data reporting projects or helping to creatively solve problems through the system. Strong communication skills will enable them to effectively train team members, document processes and correspond with vendors. Collaborative, curious, detail-oriented and highly organized, they will find personal and professional alignment with our mission to advance inclusive, engaged and equitable Greater Denver communities.

They must be accountable and responsive, as well as effective at working independently and managing their own time. Self-awareness, humility and humor, empathy, and personal and professional integrity are key attributes of all members of our team, as are flexibility and the ability to thrive in an evolving organization. The Database Manager will contribute to a positive work environment, consistently demonstrating the Foundation’s culture and values of equity, justice, diversity and inclusion, empathy, generosity, community, and transformation through collaboration.

DUTIES AND RESPONSIBILITIES

Serve as the primary administrator for CommunitySuite, including the internal user interface as well as the external-facing Fundholder and Online Donation Portals
Develop and implement effective, accurate, and efficient Foundation-wide database usage practices and procedures, and assist departments in maintaining policy and process documentation
Be the in-house expert on our database, providing training, support, troubleshooting, and partnership to peers and teams
Foster a community of users across the staff who understand how to use and maintain the database
Lead a cross-departmental team of “power users” responsible for developing and maintaining systems and processes, sharing best practices, providing training and support and overseeing database maintenance within their respective teams
Manage all ongoing database maintenance and upkeep activities, including managing permissions and conducting data hygiene activities to enhance and sustain data integrity and health
Build new customer relationship management functions of the database
Liaise with database vendor(s) for support needs, beta testing and product releases, and providing feedback on product fixes and enhancements, and communicate information to appropriate team members
Recommend improvements to enhance functionality, efficiency, security and accessibility across the Foundation’s technology tools
Provide exceptional customer service to colleagues to understand organizational data and technology needs
Create and export mailing lists, reports, and other data extracts across departments
Provide assistance in all technology-related projects for the Foundation
Assist in coordination and oversight of any outside information technology projects and communicate with technology vendors as needed
Provide redundancy for all technology functions overseen and performed by the Office Manager
Other duties as assigned

SUPERVISOR RELATIONSHIP
The Database Manager reports to the Director of Data and Operations and is a member of the Finance and Administration department. The Database Manager does not have administrative support or direct reports.

QUALIFICATIONS, EXPERIENCE AND SKILLS

Required:

At least 3-5 years of professional work experience, with significant experience in database management and/or information technology
Experience in application management including relational database concepts, principles, structures and applications
Familiarity with a range of typical office software and hardware
Knowledge of database and data management best practices
Highly skilled with Microsoft Office Suite (Excel in particular), Microsoft Teams andother videoconference platforms
Grasps new concepts and masters new skills, systems, and processes quickly
Experience with troubleshooting hardware and software and providing end-user support
Detail-oriented and analytical with strong critical thinking skills and ability to effectively synthesize, analyze, and visualize data
A team-player and self-starter, able to work well collaboratively and independently
Experience contributing to, and supporting groups through, multifaceted projects
Demonstrated ability to plan, prioritize, follow through, and track multiple work streams under deadline
Excellent verbal and written communication skills both one-on-one and in meetings, correspondence, and formal work products
Commitment to excellent customer service to colleagues and other stakeholders
Proven track record of working effectively across different settings, communities and issues – with people of diverse backgrounds, perspectives and cultures
An understanding of – or willingness to learn about – diversity, equity and inclusion (DEI) principles and practices and a commitment to incorporating them into internal and external work
Commitment to the Foundation’s core values and culture

Preferred:

Bachelor’s or Associate’s degree or equivalent life and work experience
Working knowledge of Foundant CommunitySuite and Grant Lifecycle Manager, PowerBI/Tableau, SharePoint
Strong information technology background
Familiarity with philanthropy and the nonprofit sector
Knowledge of the Greater Denver community and nonprofit landscape

SALARY & BENEFITS
This full-time, exempt position’s hiring range is $50,000-$67,000, commensurate with background, experience, and sector benchmarks. Rose Community Foundation offers a competitive benefits package including employer-supported health, dental, vision, and life insurance; short- and long-term disability coverage, a 403(b) retirement plan (including an annual employer contribution after one year of employment), flexible spending account, employee assistance program (EAP), generous paid time off including holidays, professional development opportunities and a matching gift program.

WORKPLACE
Brand-new office with a collaborative environment located in a building with a café, gym, secure indoor bike parking, covered employee parking, and convenient access to parks and trails. Due to the COVID-19 pandemic, Rose Community Foundation’s physical office is currently closed, and all employees have been working remotely as a health and safety precaution since March 2020. Now that our staff is fully vaccinated, we will return to full-time in-person operations in our office in mid-June before this position is filled. The Foundation expects all team members to be fully vaccinated against COVID-19.

HOW TO APPLY
Submission deadline is 5:00 p.m. on Wednesday, June 9, 2021. Interested candidates should email their cover letter and resume to search@rcfdenver.org with the subject line “Database Manager.” No phone calls or additional email messages please.

DIVERSITY, EQUITY AND INCLUSION
Rose Community Foundation believes in the importance of diversity, equity and inclusion (DEI). The Foundation is committed to equal employment opportunities and prohibits the unlawful discrimination against applicants or employees based on race, color, national origin, ancestry, creed, religion, sex, age, disability, genetic information, veteran status, sexual orientation, marital status, gender identity or any other characteristic protected by federal, state or local law.

Donor and Fund Services Associate

Reports to: Director of Data and Operations
Department: Finance and Administration
Average Hours Per Week: 40
FLSA Status: Exempt

Rose Community Foundation seeks a Donor and Fund Services Associate to serve as the primary administrator for transactions, operations and data for the Foundation’s philanthropic services work. This position has primary responsibility for gift and contribution entry and acknowledgement and processing donor-advised fund grants and nonprofit fund distributions. This position works closely with the philanthropic services team to create and generate reports for internal and external stakeholders to support the team in developing and implementing a data-informed approach.

Since its founding in 1995, Rose Community Foundation has granted more than $327 million to nearly 2,000 nonprofit organizations and initiatives in the seven-county Greater Denver area. The Foundation has $330 million in total assets under management, with annual grantmaking of nearly $25 million. The Finance and Administration team works at the cross-section of the Foundation’s grantmaking and donor services work, providing cross-departmental support and powering the systems and processes that enable its community impact. The Donor and Fund Services Associate plays a critical role in this cross-departmental work, actively partnering with the Philanthropic Services team to support the Foundation’s work to engage donors, support fundholders, and increase resources dedicated to strengthening the Greater Denver region.

PERSONAL CHARACTERISTICS AND ATTRIBUTES
The ideal candidate will thrive in a mission- and values-driven, fast-paced, multi-faceted work environment. They will be eager and quick to learn new applications and systems. Detail-oriented with a mind for data and databases, they will enjoy thinking about how data should be gathered, organized, extracted, and utilized and take pride in developing processes that help the Foundation carry out work with greater effectiveness, efficiency and creativity. A tech-savvy process guru with a strong collaborative orientation, their skill set will enable them to successfully manage the various transactions, operations, and data needs of the Foundation’s donor services work.

A team player who provides excellent internal and external customer service, they will thrive when developing and improving processes, collaborating with colleagues on data reporting projects, or helping to support fundholders and donors with their contributions and grants. Collaborative, detail-oriented and highly organized, they will find personal and professional alignment with our mission to advance inclusive, engaged and equitable Greater Denver communities.

They must be accountable and responsive, as well as effective at working independently and managing their own time. Self-awareness, humility and humor, empathy, and personal and professional integrity are key attributes of all members of our team, as are flexibility and the ability to thrive in an evolving organization. The Donor and Fund Services Associate will contribute to a positive work environment, consistently demonstrating the Foundation’s culture and values of equity, justice, diversity and inclusion, empathy, generosity, community, and transformation through collaboration.

DUTIES AND RESPONSIBILITIES

Gift Entry and Grants Processing

Process gift entries and acknowledgements for all contributions received by the Foundation
Process and administer all grants and distributions from funds housed at the Foundation on behalf of donors, nonprofits, and collaborative giving initiatives (donor-advised and donor-designated funds, nonprofit designated and nonprofit endowed funds)
Manage grants administration for the Foundation’s donor-advised funds, initiatives and giving circles, including processing incoming grant applications and recommendations, performing due diligence, supporting the grant review process, providing basic grant contract preparation, grant tracking and reporting
Administer the Foundation’s online Fundholder Portal and Donation Portal including uploading reports and documents, updating content, ensuring all system-generated communications are current and managing access and permissions
Provide excellent customer service and fundholder stewardship in response to basic inquiries and technical assistance requests from donors, fundholders, potential grant applicants and grantees
Administer the Foundation’s matching gifts program for staff, board and committee members
Help ensure accuracy, completeness and integrity of electronic grant files
Prepare and mail grant and distribution checks and acknowledgement letters
Provide redundancy and back-up support for the Foundation’s Programs grant administration functions

Data, Systems, and Reporting

Serve as a thought partner to, and implementation lead for, the Philanthropic Services team in analyzing, using, and communicating data and trends internally and externally with the goals of driving fundraising and aligned funding, informing donor-engagement and stewardship efforts, monitoring activity and progress towards goals, and developing and evaluating departmental strategies
Coordinate and support the generation and distribution of reports to Foundation fundholders
Create and export both ad hoc and scheduled reports and maintain a reporting dashboard with core data relevant to philanthropic services work
Participate in a cross-departmental team of core database users responsible for developing and maintaining systems and processes, sharing best practices, providing training and support, and ongoing database maintenance within their respective teams
Serve as a resource and database “power user” for the philanthropic services team, helping to develop and implement customer relationship management functions of the database and supporting reporting and data imports
Other duties as assigned

SUPERVISOR RELATIONSHIP
The Donor and Fund Services Associate reports to the Director of Data and Operations and is a member of the Finance and Administration department. The Donor and Fund Services Associate does not have administrative support or direct reports.

QUALIFICATIONS, EXPERIENCE AND SKILLS

Required:

At least two years’ experience in database, gifts or grants management
Experience contributing to, and supporting groups through, multifaceted projects
Familiarity with a range of software including database and grants management systems and highly skilled with Microsoft Office Suite (Excel in particular)
Experience providing technical support to end users
Experienced and committed to providing excellent customer service to donors, fundholders and colleagues
A team-player and self-starter who is able to work well collaboratively and independently
Demonstrated ability to plan, prioritize, follow through and track multiple work streams under deadline
Grasps new concepts and masters new skills, systems and processes quickly
Detail-oriented and analytical with strong critical thinking skills and the ability to effectively synthesize, analyze and visualize data
Excellent verbal and written communication skills both one-on-one and in meetings, correspondence, and formal work products, with strong attention to detail
Proven track record of working effectively across different settings, communities and issues with people of diverse backgrounds, perspectives and cultures
An understanding of – or willingness to learn about – diversity, equity and inclusion (DEI) principles and practices and a commitment to incorporating them into internal and external work
Commitment to the Foundation’s core values and culture

Preferred:

Bachelor’s or Associate’s degree or equivalent life and work experience
Working knowledge of Foundant CommunitySuite and Grant Lifecycle Manager
Familiarity with philanthropy and the nonprofit sector
Knowledge of the Greater Denver community and nonprofit landscape

SALARY & BENEFITS
This full-time, exempt position’s hiring range is $40,000-$55,000, commensurate with background, experience, and sector benchmarks. Rose Community Foundation offers a competitive benefits package including employer-supported health, dental, vision, and life insurance; short- and long-term disability coverage, a 403(b) retirement plan (including an annual employer contribution after one year of employment), flexible spending account, employee assistance program (EAP), generous paid time off including holidays, professional development opportunities and a matching gift program.

HOW TO APPLY
Submission deadline is 5:00 p.m. on Wednesday, June 9, 2021. Interested candidates should email their cover letter and resume to search@rcfdenver.org with the subject line “Donor and Fund Services Associate.” No phone calls or additional email messages please.